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FAQs

  • Is it safe to order on line? 

 Absolutely.  We use the latest Technology to protect your sensitive information such as your name and address.  As we use Paypal for all credit card transactions. We have no access to your credit card details

 

  • I am having problems ordering online, can you help me? 

Yes we are here to help in any way we can. Please call our customer service team and they will be able to advise on any aspect of placing an order through the website. Just phone  07 3376 9924 or email customer-services@coathanger-australia.com.au.

 

 

  • Why doesn’t your site confirm availability? 

All orders are handled personally and our website works like a mail order, and is not interlinked with our stock.  Almost all garments are available within a day of receipt of the order.  Sometimes this is not possible but we will keep you informed either by email or telephone.

 

 

  • When do you take payment? 

We receive an authorisation on receipt of your order and only charge your card when we are ready to despatch.  We accept Visa and Mastercard. If you wish to pay by American Express please use the paypal button.

 

 

  • Do you only accept credit cards? 

No we accept Debit Cards as well as Credit Cards.  It is also possible to pay by Bank Transfer or Money Order.  We are prepared to accept cheques but they will have to be cashed on receipt and the order will be shipped once the funds are cleared.

 

 

  • Can I Make a phone order? 

Yes we are happy to accept an order over the phone. Our service team will take your details and your payment method and the order will be processed through our system.  If you do not have an email address or access to the internet we will telephone the tracking number and delivery information. Be sure to add a contact number to the order form.

 

 

  • How do you ship and is there any charge? 

Within Australia we use Australia Post Express and for this service there is no charge. You will receive an email confirming despatch with the Australia Post tracking number.  For overseas clients we us a door to door courier service, a charge of $45.00 is applicable to all orders under $450.00

 

 

  • Can the garments be washed? 

We suggest a gentle hand wash in mild soap and always separately. Drying on a hanger will sometimes eliminate the need to press.


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